Card Sentry Terms & Conditions (the “Terms”)

Parties to the Card Sentry Agreement / Validity

  • This agreement is between Collinson Service Solutions Limited (defined as Collinson Service Solutions/we/us throughout this document ) and the successful applicant, in the following called ‘customer’. This agreement becomes valid with the receipt of the login by the customer into the Card Sentry website. The service is carried out and warranted by Collinson Service Solutions Limited, Cutlers Exchange, 123 Houndsditch, London EC3A 7BU.

Registration of the customer Data / Entitlements

  • The customer can submit data, such as credit card details, personal document numbers, etc., to Collinson Service Solutions by:
    • using the website
    • telephone
  • Collinson Service Solutions registers this data / information. The customer explicitly confirms and ensures that all data submitted is correct and rightfully in the possession of the customer. Collinson Service Solutions is entitled to take all necessary action involving all data submitted by the customer in order to provide the Card Sentry services.


  • The customer will need to provide certain information in order to pass security processes when accessing the Card Sentry services.

Loss of Cards – Card Sentry Service

  • The customer agrees to immediately report any loss of registered cards as soon as known. If the loss was caused by a criminal act, the customer will, without delay, file a police report. Once the customer has notified Collinson Service Solutions of the lost cards, Collinson Service Solutions will notify those card issuers concerned about the loss and alert the card issuers to cancel the cards and organise replacements. The loss reported by Collinson Service Solutions to the card issuer on behalf of the customer only substitutes the customer’s personal loss report. All other rights and obligations for the customer as well as the card issuer are not affected.

Copies of Personal Documents

  • If requested, Collinson Service Solutions will, in the case of loss of original personal documents, forward copies of these lost documents to the next embassy / consulate or any other address given by the customer, provided copies of these personal documents were submitted to Collinson Service Solutions beforehand.

Key Fobs

  • Card Sentry membership provides one key fob per household resident. This is subject to a maximum of four per household.


  • Collinson Service Solutions will not be liable if the processing of a loss report cannot be completed because the customer did not submit necessary data / document copies, or data submitted was incorrect. Collinson Service Solutions is also not liable for the further correct processing of any reported loss at the responsible card issuer.

Customer Information

  • Collinson Service Solutions Limited uses information about the customer for the purpose of providing the customer with appropriate products and services. Collinson Service Solutions is committed to protect the privacy of customers and the confidentiality and security of information entrusted to them. The following sets out how we collect, use, release and secure customer information.

Collinson Service Solutions will:

  • exchange information about the customer with companies within the Collinson Service Solutions group of companies and with our respective processors and suppliers in order to administer and service Collinson Service Solutions accounts and process and collect payments;
  • unless the customer asks us not to use information about the customer, to develop lists for use within the Collinson Service Solutions group of companies worldwide, in order that Collinson Service Solutions may develop or make offers to the customer (by mail, electronic mail or telephone) of products and services in which we believe the customer may be interested.
  • monitor and/or record customer communications to us or ours, or to the customer, either ourselves or by reputable organisations contracted to us to ensure consistent servicing levels (including staff training);
  • undertake all of the above within and outside the United Kingdom and the European Union. This includes processing the customer information in countries outside the European Economic Area, where Collinson Service Solutions Limited has taken appropriate steps to ensure the same level of protection as there is in the United Kingdom and the European Union.
  • If the customer wishes to have their name removed from any marketing programmes, please contact Collinson Service Solutions either by telephone on +44 (0) 208 865 3461, or in writing at Collinson Service Solutions Limited, PO Box 825, Haywards Heath RH16 9ND.
  • It will help us if the customer provides full name, postal address and customer number. Please allow 40 days for the request to become effective. We use advanced technology and well-defined employee practices to help ensure customer information is processed promptly, accurately and completely in accordance with the applicable law. If the customer believes that any information we hold is incorrect or incomplete, they should write without delay to: Collinson Service Solutions Limited, PO Box 825, Haywards Heath RH16 9ND.
  • If the customer asks, we will tell them what information we hold about them and provide it to the customer in accordance with applicable law. There may be a charge for this, as permitted by law (maximum £10). Please write to Collinson Service Solutions Limited, PO Box 825, Haywards Heath RH16 9ND. We will keep information about customers only for so long as it is appropriate for the above purposes or as required by applicable law.
  • The customers are advised that any telephone calls made to the administration units may be recorded. These recordings may be used to monitor the accuracy of information provided by the customers and the staff. They may also be used to allow for additional training to be provided and proving that the procedures comply with legal requirements. The staff are aware that conversations may be monitored and recorded.

Term and Cancellation

  • The agreement will be valid for 12 months and the customer's account will be charged after this period at the prevailing rate as and when required for future subscriptions, unless cancelled by the customer in writing.


  • The customer agrees that Collinson Service Solutions deducts the annual fee from the registered card at the beginning of each period of 12 months. Collinson Service Solutions reserves the right to amend the annual fee from time to time.

Right to Revoke the Consent to This Agreement

  • The customer has the right to revoke their consent to this agreement without any further obligations. This right can be executed within 14 days after the date when this agreement became valid by sending a written, signed communication to: Card Sentry, PO Box 825, Haywards Heath RH16 9ND.

The Customer Service

  • If the customer has complaint about any aspect of the Collinson Service Solutions service, please contact: Collinson Service Solutions Limited, PO Box 825, Haywards Heath RH16 9ND. Collinson Service Solutions will acknowledge customer complaint and provide them with the name of the person dealing with the complaint.
  • Upon receiving customer complaint Collinson Service Solutions will confirm a final response or let them know when a final response can be expected. Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.


  • Collinson Service Solutions reserves the right at all times to make any changes to this agreement subject to giving customers reasonable notice as appropriate in the circumstances.

Contact us

For all general enquiries email us at:

For assistance or support please call our 24 hour hotline on:
Tel: +44 (0) 208 865 3461 or email us at